Frequently Asked Questions
How will my order be packed to protect it during shipping?
​
Your dessert will be securely packed in a sturdy Styrofoam container with gel packs to help maintain product integrity.
​
Do you ship to Alaska and Hawaii?
​
We can not ship to Alaska or Hawaii.
​
Do you ship outside of the U.S.A.?
​
We only ship within the U.S. We do not ship to Puerto Rico.
​
Can you ship to a PO Box?
​
UPS requires a physical address for delivery. We cannot ship to PO Boxes.
​
Does someone need to be home to sign for the package?
​
No, when shipping to a residence, it is standard practice for the package to be left at the front door if no one is home. Due to the perishable nature of the product, please advise the recipient that a package is coming, and to be on the lookout.
​
What are my options on serving the dessert once it arrives?
​
You may allow it to thaw completely and eat it immediately. (Will stay fresh in the refrigerator 3-4 days)
You may re-freeze it and save it for later. (Our desserts can stay frozen for up to three months if they are properly wrapped)
You may remove and thaw a select number of pieces to eat and keep the rest in the freezer. (Easy to do because our desserts are pre-cut)
​
Should I be concerned if my dessert is a bit thawed already when it arrives?
​
No, some thawing may occur. This will not hurt the product.
​
How do I contact Libby's Gourmet Desserts?
​
We are located at:
​
2110 Waycross Road
Cincinnati, OH 45240
​
(513) 674-1674
(800) 475-6130
​
Email: julie@libbysgourmetdesserts.com
​