top of page

Frequently Asked Questions

How will my order be packed to protect it during shipping?

Your dessert will be securely packed in a sturdy Styrofoam container with gel packs to help maintain product integrity. 

Do you ship to Alaska and Hawaii?

We can not ship to Alaska or Hawaii.

Do you ship outside of the U.S.A.?

We only ship within the U.S. We do not ship to Puerto Rico.

Can you ship to a PO Box?

UPS requires a physical address for delivery. We cannot ship to PO Boxes. 

Does someone need to be home to sign for the package?

No, when shipping to a residence, it is standard practice for the package to be left at the front door if no one is home. Due to the perishable nature of the product, please advise the recipient that a package is coming, and to be on the lookout.

What are my options on serving the dessert once it arrives?

You may allow it to thaw completely and eat it immediately. (Will stay fresh in the refrigerator 3-4 days)


You may re-freeze it and save it for later. (Our desserts can stay frozen for up to three months if they are properly wrapped)


You may remove and thaw a select number of pieces to eat and keep the rest in the freezer. (Easy to do because our desserts are pre-cut)

Should I be concerned if my dessert is a bit thawed  already when it arrives?

No, some thawing may occur. This will not hurt the product. 

How do I contact Libby's Gourmet Desserts?

We are located at:

2110 Waycross Road

Cincinnati, OH 45240

(513) 674-1674


(800) 475-6130 


bottom of page